Algotech completed a six-month customer service optimization project in January at gas distributor Égáz-Dégáz whereby the successfully resolved customer service related telephone calls and operator effective working time both grew by 20 percent.

Value created:

• Number of handled telephone calls rose by 20 %
• Effective operator working time increased by 20 %
• The rate of answered telephone calls remained between 80 % and 90%
• Operators are now the company's most satisfied employees

Language of text: English

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