ÉGÁZ-DÉGÁZ, a recently merged Hungarian regional gas provider owned by Gaz de France, set up a joint customer service system using state of the art technology to satisfy increasing customer expectations, new regulatory requirements and drive efficiency.

Value created:

• Vast majority of calls answered within two rings
• 85 new jobs
• More efficient customer service carried out from one location
• Operators can also manage e-mail and fax
• Automated meter reading

Language of text: English

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