Na stiahnutie
VoIP for Dummies
Ucelená elektronická publikácia so základmi fungovania technológie VoIP v kontexte telekomunikačných technológií.
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Contact Centers for Dummies
Celkom zrozumiteľný sprievodca na tému efektívneho prevádzkovania kontaktných centier a ich výhod pre podnikanie.
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20 % increase in efficiency (Case study)
Customer service optimization projects aim to increase the efficiency of operating customer services. Case study.
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ÉGÁZ-DÉGÁZ is best in class customer service (Case study)
Hungarian gas provider set up a joint customer service system to satisfy increasing customer expectations. Case study.
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Upgraded telco sytem for 400,000 citizens (Case study)
The city council of the busy commercial center Bydgoszcz needed a new ICT infrastructure. Case study.
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Canada’s Guest-Tek part relocates to Poland (Case study)
The largest global provider of hospitality broadband services cuts cost by improving its customer service. Case study.
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Biggest contact center in the Balkans (Case study)
Telekom Serbia can now channel information to nearly 3 million customers. Case study.
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Raiffeisen keeps ahead of competitors (Case study)
How Raiffeisen Bank became the only bank in Serbia to offer telephone banking. Case study.
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Insurance sector's first contact center in Serbia (Case study)
Delta Generali owns the first contact center of Serbian insurance sector. Case study.
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E-government in the city of Niš (Case study)
Local government contact center was installed in the Serbian city of Niš. Case study.
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